I’m excited to share that a paper I co-authored has been accepted for poster presentation at the 2026 Conference on Health IT and Analytics (CHITA). As the third author on the team, I contributed to a piece titled:
“Designing Compassionate Health IT: A Normative Design Theory for Burnout Notification and Responding Platforms in Hospitals”
At its core, this paper addresses a problem that deserves more serious academic attention: healthcare worker burnout — not as a human resources inconvenience, but as a systemic failure that technology can, and should, help address. The central question driving our work was: what would a health IT system designed with genuine compassion actually look like?
The answer we developed is a normative design theory — a principled framework for how burnout notification and response platforms in hospitals ought to be built. Not just what features they could have, but what they must have to be worthy of the trust clinicians place in them.
The research draws on the design science tradition, asking that most practical and most underrated question in IS research: not “does this problem exist?” but “how should we design to solve it?”
Healthcare systems are under enormous pressure. Clinicians work in environments saturated with alerts, administrative demands, and emotional weight — yet most health IT tools are designed for throughput, not for the people using them. Our paper argues that the design of these platforms is not a neutral technical decision; it is a moral one.
I’m proud to have contributed to this work alongside my co-authors and look forward to seeing it presented at CHITA. If you’re attending, I’d love to connect and continue the conversation.
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